IT Support Specialist

IT Support Specialist for not-for-profit community services client, downtown Toronto.

Marberg Job Number: 2050.
Job Type: Temporary.
Initial Term: August 21, 2023 to November 17, 2023.
Compensation: $35.28 Per Hour.
Recommended Application Date: Immediately – please note that we are screening and shortlisting Candidates immediately and qualified applications may be contacted same day as date of application.
Regular Work Hours: FULL TIME WORK HOURS – currently 8:30 am to 4:30 pm, not including 1 hour unpaid lunch break, Monday to Friday (35 work hours per week). Shift will change to 9 am to 5 pm not including 1 hour unpaid lunch after Labour Day.
Work Location: 100% onsite at Client’s downtown Toronto office, near TTC station.

Responsibilities Summary:
To provide tier-2 level application and technical support services to staff.

• Promptly respond to phone, voice mail and self-service inquiries.
• Log and track incidents and requests in FreshService help desk management system.
• Follow up with end users, provide status updates, and see problems through to resolution.
• Prioritize issues and requests and escalate when required.
• Install, modify, and repair computer hardware and software.
• Troubleshoot basic network, printer, remote access and connectivity issues.
• Assist with hardware & software inventory management.
• Identify and document processes and procedures.
• Additional technical support responsibilities as required.

Qualifications:
Education: Post Secondary Degree or Diploma in IT-related discipline, or applicable combination of work experience and education.
Preferred Work Experience: At least 2+ years of experience in IT support.

Technical and Language Skills Requirements:

• Strong technical knowledge of Windows 11 and Microsoft Office 365 applications (may be tested).
• Knowledge of onboarding laptops using Microsoft Intune (may be tested).
• Proficiency with Active Directory, Networking (TCP/IP, DNS, DHCP, FTP), Remote Access, Mac OSX, Printers/Projectors, Polycom Room Video systems (may be tested).
• Ability to install, configure, and troubleshoot software and hardware issues (may be tested).
• Experience using FreshService help desk management system an asset.
• Proficient English communication skills, both written and verbal, including strong business writing skills and polished, professional telephone manners.

Task -Based Qualifications and Additional Attributes:

• Ability to effectively communicate technical information to a wide range of end users.
• Strong troubleshooting and multi-tasking skills.
• Punctual, responsible, and reliable. Demonstrated record of professional conduct.
• Pleasant and courteous: demonstrated commitment to client service and professional representation of the organization.
• Proven ability to professionally handle confidential information and exercise good judgement in the interpretation and application of instructions and organization policy.
• Demonstrated ability to work well independently, collaboratively, and in an advisory capacity, and liaise effectively with a wide and diverse range of internal and external stakeholders.
• Demonstrated successful experience of prioritizing work, making decisions and communicating with others within a values framework of respect, equity, anti-racism, diversity and inclusivity.

Additional Requirements:

• Must be legally entitled to work in Canada, providing satisfactory documentation upon request.
• Ability to work 100% onsite, abiding by organization health and safety policies.
• Ability to declare personal Non-Conflict of Interest in execution of assignment responsibilities prior to assignment start.
• Provision of certification of AODA and OHSA online training course completion prior to assignment start.
• Satisfactory Background Checks, Technical Skills Evaluations, and Employment References as required.

We thank all applicants for their interest but wish to advise that only those selected for an interview will be contacted.

Please note that Marberg Staffing updates job posts regularly, and external job boards may not reflect these changes in a timely fashion. Please refer to https://marberg.com/career-portal for the most current information including salary range.

Please note that Marberg Staffing only accepts applications through Indeed.ca, LinkedIn and marberg.com.

Marberg is committed to supporting workplace diversity and inclusivity, to reflect the demographic profile of all Ontarians.  Applications are encouraged from equity seeking groups including people of colour, Indigenous people, individuals with disabilities, and people from the LGBTQ2S community.