Human Rights Advisor – Indigenous Services and Outreach, Provincial Not-for-Profit Community Services Client, downtown Toronto.

Marberg Job Number: 1326.
Job Type: Direct-Hire Contract, initial term 2+ years.
Compensation: $49,000 per annum + benefits.
Work Location: Onsite, at downtown Toronto office near TTC Station.
Travel Requirements: Possibility of occasional day or overnight travel within Ontario.

Responsibilities Summary:  

  • Providing legal information and advisory and referral services to individuals who have experienced discrimination, and assisting them with Ontario Human Rights Tribunal (HRTO) applications.
  • Acting as the lead service contact for clients who identify as Indigenous, and participating as a member of the organization’s Indigenous Services and Outreach Committee.
  • Receiving and responding to telephone, email and mail, and walk-in inquiries, and providing immediate general, legal and referral information and assistance related to incidents of discrimination and Human Rights Tribunal applications.  
  • Screening and escalating urgent and early intervention inquiries for accelerated service response.
  • Assisting in the early case management process for Indigenous clients and conducting interviews with Indigenous clients as assigned.
  • Providing research, interpretation and/or translation services to the organization’s legal team as required.
  • Attending mediations and hearings with counsel, as required.
  • Participating in regular regional legal team meetings.
  • Additional related client service, advisory, research, communications, coordinative and administrative responsibilities as required.

Qualifications:    

Education:  Post secondary education or equivalent combination of applicable experience and training.
Preferred Experience:  Client service experience from a legal, community service, or advocacy organization serving Indigenous clients.

Technical Skills Requirements:

  • Strong MSOffice proficiency, including Word, Excel and Outlook (will be tested).
  • Fast and accurate Data Entry (will be tested)
  • Proficient business writing skills (will be tested).
  • Familiarity with contact centre telephony equipment and systems (e.g. headset, multiple lines, CRM software).
  • Familiarity with standard office equipment and administrative processes.

Task -Based Qualifications and Additional Attributes:     

  • Strong understanding of Ontario human rights legislation such as the Human Rights Code.
  • Strong understanding of human rights issues affecting Indigenous communities gained from working and/or living in Indigenous communities; and knowledge of historical, cultural and legal challenges faced by Indigenous community members in Ontario.
  • Familiarity with the Ontario human rights system organizations and formal issues resolutions processes. 
  • In-depth knowledge of community resources and proficient understanding of diversity, cultural competence, and legal research principles.
  • Proficient English communication skills, both written and verbal.  
  • Superior interpersonal skills; excellent listening skills; and ability to work well both independently and collaboratively as part of a team, and liaise effectively with a wide range of stakeholders.
  • Proven ability to respond to sensitive matters with tact, discretion, and excellent judgement.  Demonstrated commitment to client service and professional representation of the organization.
  • Proven ability to professionally handle confidential information.
  • Demonstrated successful experience of prioritizing work, making decisions and communicating with others within a values framework of respect, equity, anti-racism, diversity and inclusivity.
  • Ability to work well within a demanding, busy contact centre environment mandated to provide a wide range of complex information and services, and to respond professionally to escalated or crisis situations.   
  • Satisfactory Background Checks, Technical Skills Evaluations, Employment References and COVID Clearance as required. 

Candidates identifying as Indigenous are encouraged to apply.

We thank all applicants for their interest but wish to advise that only those selected for an interview will be contacted.
Please note that Marberg Staffing updates job posts regularly, and external job boards may not reflect these changes in a timely fashion. Please refer to https://marberg.com/career-portal for the most current information including salary range.
Please note that Marberg Staffing only accepts applications through Indeed.ca, LinkedIn and marberg.com.

Job ID: 1326

Location: Canada Ontario Toronto

Category: Human Resources, Not for Profit

Salary: Competitive

Responsibilities



Qualifications

Number Of Positions 1

Pay Rate 49000

Date Updated 10/18/2021

Status New

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